Lab-Grown Diamonds & Certification

Are your lab-grown diamonds real diamonds?

Yes, 100%. Our lab-grown diamonds are chemically, physically, and optically identical to earth-mined diamonds. They are crafted from pure crystallized carbon, rating 10/10 on the Mohs scale of mineral hardness, possessing identical thermal conductivity and fire brilliance.

Do your diamonds come with official grading certificates?

Yes. All our engagement rings and fine jewelry center stones are independently graded by internationally accredited gemological laboratories like the International Gemological Institute (IGI). Each certificate details the exact 4Cs (Carat, Color, Clarity, Cut) and includes a unique laser-inscribed serial number on the diamond girdle.

Are lab-grown diamonds eco-friendly and ethical?

Yes. Because they are grown using advanced technological chambers, they require zero destructive earth mining, are 100% conflict-free, and produce a significantly smaller ecological and carbon footprint.

Orders & Custom Design

How long does it take to make my jewelry?

Every piece is individually handcrafted to order by our master artisans to guarantee heirloom perfection. Production takes 12 to 14 business days, which includes casting, gemstone setting, hand polishing, and comprehensive quality control inspection.

Can I customize a ring or create a completely custom piece?

Absolutely! We love bringing bespoke dreams to life. You can request changes to diamond shapes, metal choices (14K/18K White, Yellow, Rose Gold, or 950 Platinum), prong settings, or custom engravings. Contact our bespoke team via Live Chat or email us at support@reminiscencejewels.com.

What if I don't know the exact ring size?

You can consult our Printable Ring Size Guide. If you are ordering as a surprise proposal, standard US sizes 6 or 7 are typical for women. Best of all, we provide one complimentary ring resize within 30 days of delivery.

Shipping, Insurance & Packaging

Is shipping free and insured?

Yes. We offer 100% Free Express Insured Shipping worldwide on all fine jewelry orders. Every parcel is insured for its full retail value during transit until the moment it reaches your hands.

How long is transit time and what couriers do you use?

Transit takes 3 to 5 business days via trusted global couriers (FedEx, UPS, or DHL Express). A direct tracking link is emailed to you as soon as your shipment is dispatched.

Is the packaging discreet for surprise proposals?

Yes. For surprise proposals and security, our external shipping boxes are completely unbranded and discreet, giving no indication of fine jewelry inside. Inside, your jewelry arrives elegantly presented in a luxury keepsake presentation box with certificate documents.

30-Day Returns, Exchanges & Warranty

What is your return policy?

We offer a 30-Day Risk-Free Return & Exchange Policy from the date of confirmed delivery. If you are not completely satisfied, you may return your unworn item in its original condition with certificates for a 100% full refund or exchange.

How do I start a return or exchange?

Simply email our concierge at support@reminiscencejewels.com or message us on Live Chat with your order number. We will provide an insured prepaid return shipping label and step-by-step instructions.

Do your pieces come with a warranty?

Yes. Every piece of Reminiscence Jewels jewelry includes our Lifetime Manufacturing Warranty covering any structural or craftsmanship defects. We stand behind every ring we forge.